General & Operations Managers

Also Called: General Manager (GM), Operations Manager, Store Manager

What General & Operations Managers do

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Direct administrative activities directly related to making products or providing services.
Industry Areas:

Finance and Business

Expand For Additional Details

Work Context

  • Face-to-Face Discussions
  • Telephone
  • Electronic Mail
  • Contact With Others
  • Freedom to Make Decisions

Tools

  • Magnetic stripe readers and encoders
  • Security cameras
  • Photocopiers
  • Mobile phones
  • Scanners

Technology

Customer relationship management CRM software
Oracle Eloqua
Salesforce software
Data base user interface and query software
Blackboard software
Yardi
Enterprise resource planning ERP software
Microsoft Dynamics GP
NetSuite ERP

The Education & Training You Need

Skills

  • Active Listening
  • Coordination
  • Monitoring
  • Social Perceptiveness
  • Speaking

Knowledge

Business
management
customer service
Arts and Humanities
English language
Math and Science
arithmetic, algebra, geometry, calculus, or statistics
Manufactured or Agricultural Goods
manufacture and distribution of products

Education

  • 29% Bachelor's degree
  • 19% Some college, no degree
  • 15% High school diploma or equivalent

Experience

A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

What are your training options on the pathway to this occupation?

Are You a Good Fit?

Occupation Traits

  • Conventional (Organizer)
  • Enterprising (Persuader)
  • Social (Helper)

Work Styles

  • Leadership
  • Dependability
  • Initiative
  • Integrity
  • Self Control
  • Stress Tolerance

Values

  • Relationships
  • Independence
  • Working Conditions

Abilities

  • Verbal
  • Ideas and Logic

This is what General & Operations Managers across the country typically make.

$22.28 / hour
$46,340 /year

Entry Level

$48.69 / hour
$101,280 /year

Median Level

$111.59 / hour
$232,110 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Bright

Please be sure to verify the outlook of this occupation with your instructor.

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