First-Line Supervisors of Gambling Services Workers

Also Called: Casino Shift Manager (CSM), Floor Supervisor, Slot Supervisor, Table Games Supervisor

High School Diploma/GED

usually needed

Not Available
(Students Only)
Match Percentage

$37,230

Entry Salary

Bright

Job outlook

What First-Line Supervisors of Gambling Services Workers do

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Respond to and resolve patrons' complaints.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Industry Areas:

Retail Sales and Services

Training Program Areas:

OCT-Only Retail Sales & Service • Retail Sales

Expand For Additional Details

Work Context

  • Indoors, Environmentally Controlled
  • Contact With Others
  • Deal With External Customers
  • Work With Work Group or Team
  • Face-to-Face Discussions

Tools

  • Two way radios
  • Multimeters
  • Poker or slot machines
  • Automatic teller machines ATMs
  • Photocopiers

Technology

Office suite software
Corel WordPerfect
Microsoft Office
Presentation software
Microsoft PowerPoint
Data base user interface and query software
Data entry software
Microsoft Access

The Education & Training You Need

Skills

  • Monitoring
  • Active Listening
  • Speaking
  • Critical Thinking
  • Social Perceptiveness

Knowledge

Business
customer service
management
Math and Science
arithmetic, algebra, geometry, calculus, or statistics
Arts and Humanities
English language

Experience

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

What are some related occupations at different educational levels?


Job Training Match

First-Line Supervisors of Gambling Services Workers Currently Selected

Educational Level

High School Diploma or Equivalent

 Job Training Match

Skincare Specialists

Educational Level

Post-secondary, non-degree

 Job Training Match

First-Line Supervisors of Production & Operating Workers

Educational Level

Associate's Degree

 Job Training Match

First-Line Supervisors of Office & Administrative Support Workers

Educational Level

Bachelor's Degree

Business Teachers, Postsecondary

Educational Level

Advanced Degree

What are your training options on the pathway to this occupation?

Advanced Training

There are currently no advanced training opportunities for this career.

ACT & College

  • Alcorn State University

    Alcorn State, MS

  • Allen County Community College

    Iola, KS

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Are You a Good Fit?

Occupation Traits

Work Styles

  • Integrity
  • Self Control
  • Dependability
  • Stress Tolerance
  • Cooperation
  • Attention to Detail

Values

  • Relationships
  • Independence
  • Support

Abilities

  • Verbal
  • Ideas and Logic
  • Attention

This is what First-Line Supervisors of Gambling Services Workers across the country typically make.

$17.90 / hour
$37,230 /year

Entry Level

$29.43 / hour
$61,210 /year

Median Level

$39.56 / hour
$82,290 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Bright

Please be sure to verify the outlook of this occupation with your instructor.

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