Concierges

Also Called: Chef Concierge, Club Concierge, Guest Service Agent, Hotel Concierge

High School Diploma/GED

usually needed

Not Available
(Students Only)
Match Percentage

$29,510

Entry Salary

Bright

Job outlook

What Concierges do

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

  • Provide directions to guests.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Industry Areas:

Hospitality • Retail Sales and Services

Training Program Areas:

Hotel & Lodging • OCT-Only Hospitality • OCT-Only Retail Sales & Service • Retail Sales

Expand For Additional Details

Work Context

  • Electronic Mail
  • Telephone
  • Contact With Others
  • Face-to-Face Discussions
  • Deal With External Customers

Tools

  • Special purpose telephones
  • Photocopiers
  • Mobile phones
  • Notebook computers
  • Laser printers

Technology

Electronic mail software
Microsoft Outlook
Presentation software
Microsoft PowerPoint
Accounting software
Billing software
Budgeting software

The Education & Training You Need

Skills

  • Service Orientation
  • Social Perceptiveness
  • Active Listening
  • Speaking
  • Coordination

Knowledge

Business
customer service
administrative services
Arts and Humanities
English language
Engineering and Technology
computers and electronics
Transportation
movement of people or goods by air, rail, sea, or road

Education

  • 32% High school diploma or equivalent
  • 27% Some college, no degree
  • 23% Associate's degree

Experience

Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

What are some related occupations at different educational levels?


Job Training Match

Concierges Currently Selected

Educational Level

High School Diploma or Equivalent

 Job Training Match

Residential Advisors

Educational Level

Post-secondary, non-degree

 Job Training Match

Tour Guides & Escorts

Educational Level

Associate's Degree

 Job Training Match

Lodging Managers

Educational Level

Bachelor's Degree

 Job Training Match

Self-Enrichment Teachers

Educational Level

Advanced Degree

What are your training options on the pathway to this occupation?

Advanced Training

There are currently no advanced training opportunities for this career.

ACT & College

There are currently no college programs for this career.

Apprenticeships

Earn while you learn. Apprenticeships combines paid training & specialized classes to help workers enter highly skilled occupations. Click here for to locate an apprenticeship near you.

Military

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Are You a Good Fit?

Occupation Traits

    • Enterprising (Persuader)
    • Social (Helper)

Work Styles

  • Attention to Detail
  • Integrity
  • Cooperation
  • Dependability
  • Adaptability/Flexibility
  • Initiative

Values

  • Relationships
  • Independence
  • Support

Abilities

  • Verbal
  • Ideas and Logic

This is what Concierges across the country typically make.

$14.19 / hour
$29,510 /year

Entry Level

$17.86 / hour
$37,150 /year

Median Level

$27.53 / hour
$57,270 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Bright

Please be sure to verify the outlook of this occupation with your instructor.

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