First-Line Supervisors of Non-Retail Sales Workers

Also Called: Customer Service Supervisor, Reservations Supervisor, Sales Leader, Sales Supervisor

Bachelor's Degree

usually needed

Not Available
(Students Only)
Match Percentage

$48,640

Entry Salary

Below Average

Job outlook

What First-Line Supervisors of Non-Retail Sales Workers do

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

  • Monitor sales staff performance to ensure that goals are met.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
Industry Areas:

Retail Sales and Services

Expand For Additional Details

Work Context

  • Electronic Mail
  • Telephone
  • Face-to-Face Discussions
  • Duration of Typical Work Week
  • Contact With Others

Tools

  • Printer calculator
  • Mobile phones
  • Notebook computers
  • Special purpose telephones
  • Laser fax machine

Technology

Customer relationship management CRM software
Oracle Eloqua
Salesforce software
Video conferencing software
Cisco Systems WebEx
FuzeBox
Data base user interface and query software
Data entry software
Microsoft Access

The Education & Training You Need

Skills

  • Active Listening
  • Management of Personnel Resources
  • Monitoring
  • Speaking
  • Coordination

Knowledge

Business
customer service
management
Arts and Humanities
English language
Math and Science
arithmetic, algebra, geometry, calculus, or statistics
Education and Training
teaching and course design

Education

  • 45% Bachelor's degree
  • 16% High school diploma or equivalent
  • 16% Some college, no degree

Experience

A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

What are some related occupations at different educational levels?


Job Training Match

First-Line Supervisors of Retail Sales Workers

Educational Level

High School Diploma or Equivalent

Insurance Appraisers, Auto Damage

Educational Level

Post-secondary, non-degree

Travel Agents

Educational Level

Associate's Degree

First-Line Supervisors of Non-Retail Sales Workers Currently Selected

Educational Level

Bachelor's Degree

Business Teachers, Postsecondary

Educational Level

Advanced Degree

What are your training options on the pathway to this occupation?

Advanced Training

There are currently no advanced training opportunities for this career.

ACT & College

  • Adirondack Community College

    Queensbury, NY

  • Alexandria Technical & Community College

    Alexandria, MN

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Are You a Good Fit?

Occupation Traits

    • Conventional (Organizer)
    • Enterprising (Persuader)
    • Social (Helper)

Work Styles

  • Attention to Detail
  • Integrity
  • Dependability
  • Leadership
  • Initiative
  • Self Control

Values

  • Independence
  • Working Conditions
  • Support

Abilities

  • Verbal
  • Ideas and Logic
  • Math

This is what First-Line Supervisors of Non-Retail Sales Workers across the country typically make.

$23.38 / hour
$48,640 /year

Entry Level

$40.66 / hour
$84,570 /year

Median Level

$79.05 / hour
$164,420 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Below Average

Please be sure to verify the outlook of this occupation with your instructor.

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