Telemarketers

Also Called: Telemarketer, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative

High School Diploma/GED

usually needed

Not Available
(Students Only)
Match Percentage

$24,430

Entry Salary

Below Average

Job outlook

What Telemarketers do

Solicit donations or orders for goods or services over the telephone.

  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
Industry Areas:

Retail Sales and Services

Training Program Areas:

OCT-Only Retail Sales & Service • Retail Sales

Expand For Additional Details

Work Context

  • Contact With Others
  • Telephone
  • Spend Time Sitting
  • Deal With Unpleasant or Angry People
  • Face-to-Face Discussions

Tools

  • Autodialers
  • Phone headsets
  • Special purpose telephones
  • Conversation recording units
  • Personal computers

Technology

Spreadsheet software
Microsoft Excel
Helpdesk or call center software
Acarda Sales Technologies Acarda Outbound
Softphone software
Customer relationship management CRM software
Database Systems Corp Telemation
Microsoft Dynamics

The Education & Training You Need

Skills

  • Speaking
  • Persuasion
  • Active Listening
  • Service Orientation
  • Social Perceptiveness

Knowledge

Business
sales and marketing
customer service
Arts and Humanities
English language
Communications
telecommunications

Education

  • 59% High school diploma or equivalent
  • 30% Less than high school diploma
  • 11% Some college, no degree

Experience

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

What are some related occupations at different educational levels?


Job Training Match

Telemarketers Currently Selected

Educational Level

High School Diploma or Equivalent

 Job Training Match

Skincare Specialists

Educational Level

Post-secondary, non-degree

 Job Training Match

Desktop Publishers

Educational Level

Associate's Degree

Adult Basic Education, Adult Secondary Education, & English as a Second Language Instructors

Educational Level

Bachelor's Degree

Anthropology & Archeology Teachers, Postsecondary

Educational Level

Advanced Degree

What are your training options on the pathway to this occupation?

Advanced Training

There are currently no advanced training opportunities for this career.

ACT & College

  • Adams State University

    Alamosa, CO

  • Aims Community College

    Greeley, CO

Apprenticeships

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Are You a Good Fit?

Occupation Traits

    • Conventional (Organizer)
    • Enterprising (Persuader)

Work Styles

  • Integrity
  • Stress Tolerance
  • Persistence
  • Achievement/Effort
  • Dependability
  • Adaptability/Flexibility

Values

  • Relationships
  • Support
  • Achievement

Abilities

  • Verbal
  • Attention

This is what Telemarketers across the country typically make.

$11.74 / hour
$24,430 /year

Entry Level

$16.58 / hour
$34,480 /year

Median Level

$23.90 / hour
$49,700 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Below Average

Please be sure to verify the outlook of this occupation with your instructor.

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