Correspondence Clerks

What Correspondence Clerks do

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

• Maintain files and control records to show correspondence activities.
• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.

Industry Areas:

Finance and Business • Transportation

Training Program Areas:

Legal Assistant • OCT-Only Finance & Business • OCT-Only Transportation • Office Administration • Transportation Office Support