Customer Service Representatives

What Customer Service Representatives do

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Industry Areas:

Advanced Manufacturing • Automotive & Machine Repair • Finance and Business • Health Care • Hospitality • Retail Sales and Services • Transportation

Training Program Areas:

Auto Collision • Automobile Technician • Health Unit Coordinator • Hotel & Lodging • Insurance Claims Processor • Medical Administrative Assistant • Medical Office Support • OCT-Only Advanced Manufacturing • OCT-Only Automotive & Machine Repair • OCT-Only Finance & Business • OCT-Only Hospitality • OCT-Only Retail Sales & Service • OCT-Only Transportation • Office Administration • Retail Sales • Sign & Billboard • Transportation Office Support