Order Clerks

What Order Clerks do

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Receive and respond to customer complaints.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

Industry Areas:

Finance and Business • Health Care • Retail Sales and Services • Transportation

Training Program Areas:

Accounting Services • Health Unit Coordinator • Insurance Claims Processor • Material Distribution Operations • Medical Administrative Assistant • Medical Office Support • OCT-Only Finance & Business • OCT-Only Health Care • OCT-Only Retail Sales & Service • OCT-Only Transportation • Office Administration • Retail Sales • Transportation Office Support