Receptionists & Information Clerks

Also Called: Clerk Specialist, Front Desk Receptionist, Office Assistant, Receptionist

High School Diploma/GED

usually needed

Not Available
(Students Only)
Match Percentage

$26,940

Entry Salary

Bright

Job outlook

What Receptionists & Information Clerks do

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain and update appointment calendars.
Industry Areas:

Finance and Business • Health Care • Hospitality • Retail Sales and Services • Transportation

Training Program Areas:

Health Unit Coordinator • Hotel & Lodging • Human Services • Insurance Claims Processor • Legal Assistant • Medical Administrative Assistant • Medical Office Support • OCT-Only Finance & Business • OCT-Only Health Care • OCT-Only Hospitality • OCT-Only Retail Sales & Service • OCT-Only Transportation • Office Administration • Retail Sales • Transportation Office Support

Expand For Additional Details

Work Context

  • Contact With Others
  • Telephone
  • Indoors, Environmentally Controlled
  • Face-to-Face Discussions
  • Deal With External Customers

Tools

  • Premise branch exchange PBX systems
  • Franking or postage machines
  • Photocopiers
  • Scanners
  • Typewriters

Technology

Data base user interface and query software
Data entry software
FileMaker Pro
Word processing software
Google Docs
Microsoft Word
Medical software
GE Healthcare Centricity EMR
Medical condition coding software

The Education & Training You Need

Skills

  • Active Listening
  • Speaking
  • Service Orientation
  • Critical Thinking
  • Reading Comprehension

Knowledge

Business
administrative services
customer service
Arts and Humanities
English language
Engineering and Technology
computers and electronics

Education

  • 67% High school diploma or equivalent
  • 15% Associate's degree
  • 7% Less than high school diploma

Experience

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

What are some related occupations at different educational levels?


Job Training Match

Receptionists & Information Clerks Currently Selected

Educational Level

High School Diploma or Equivalent

 Job Training Match

Medical Secretaries & Administrative Assistants

Educational Level

Post-secondary, non-degree

 Job Training Match

Executive Secretaries & Executive Administrative Assistants

Educational Level

Associate's Degree

Agents & Business Managers of Artists, Performers, & Athletes

Educational Level

Bachelor's Degree

Business Teachers, Postsecondary

Educational Level

Advanced Degree

What are your training options on the pathway to this occupation?

Advanced Training

  • Atlanta - Job Corps

    Atlanta, Georgia

  • Excelsior Springs - Job Corps

    Excelsior Springs, Missouri

ACT & College

  • Adams State University

    Alamosa, CO

  • AIB College of Business

    Des Moines, IA

Apprenticeships

Earn while you learn. Apprenticeships combines paid training & specialized classes to help workers enter highly skilled occupations. Click here for to locate an apprenticeship near you.

Military

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Are You a Good Fit?

Occupation Traits

    • Conventional (Organizer)
    • Enterprising (Persuader)
    • Social (Helper)

Work Styles

  • Cooperation
  • Attention to Detail
  • Dependability
  • Integrity
  • Concern for Others
  • Self Control

Values

  • Relationships
  • Support
  • Achievement

Abilities

  • Verbal
  • Attention

This is what Receptionists & Information Clerks across the country typically make.

$12.95 / hour
$26,940 /year

Entry Level

$17.23 / hour
$35,840 /year

Median Level

$22.77 / hour
$47,360 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Bright

Please be sure to verify the outlook of this occupation with your instructor.

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