Reservation & Transportation Ticket Agents & Travel Clerks

Also Called: Customer Service Agent, Reservation Agent, Reservations Agent, Ticket Agent

High School Diploma/GED

usually needed

Not Available
(Students Only)
Match Percentage

$31,900

Entry Salary

Below Average

Job outlook

What Reservation & Transportation Ticket Agents & Travel Clerks do

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Check baggage and cargo and direct passengers to designated locations for loading.
Industry Areas:

Finance and Business • Hospitality • Retail Sales and Services • Transportation

Training Program Areas:

Hotel & Lodging • OCT-Only Finance & Business • OCT-Only Hospitality • OCT-Only Retail Sales & Service • OCT-Only Transportation • Office Administration • Retail Sales • Transportation Office Support

Expand For Additional Details

Work Context

  • Contact With Others
  • Importance of Repeating Same Tasks
  • Indoors, Environmentally Controlled
  • Importance of Being Exact or Accurate
  • Deal With External Customers

Tools

  • Ticket dispensing machines
  • Airline ticket or boarding pass ATB printers
  • Magnetic stripe readers and encoders
  • Notebook computers
  • Premise branch exchange PBX systems

Technology

Data base user interface and query software
Amadeus Altea Reservation
Microsoft Access
Electronic mail software
Email software
Microsoft Outlook
Office suite software
Corel WordPerfect
Microsoft Office

The Education & Training You Need

Skills

  • Active Listening
  • Service Orientation
  • Speaking
  • Social Perceptiveness
  • Reading Comprehension

Knowledge

Business
customer service
Arts and Humanities
English language
Engineering and Technology
computers and electronics
Safety and Government
public safety and security

Education

  • % High school diploma or equivalent
  • % Some college, no degree
  • % Less than high school diploma

Experience

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

What are some related occupations at different educational levels?


Job Training Match

Reservation & Transportation Ticket Agents & Travel Clerks Currently Selected

Educational Level

High School Diploma or Equivalent

 Job Training Match

Aircraft Mechanics & Service Technicians

Educational Level

Post-secondary, non-degree

 Job Training Match

Executive Secretaries & Executive Administrative Assistants

Educational Level

Associate's Degree

 Job Training Match

Brokerage Clerks

Educational Level

Bachelor's Degree

Operations Research Analysts

Educational Level

Advanced Degree

What are your training options on the pathway to this occupation?

Advanced Training

  • Atlanta - Job Corps

    Atlanta, Georgia

  • Excelsior Springs - Job Corps

    Excelsior Springs, Missouri

ACT & College

  • Blue Ridge Community College

    Flat Rock, NC

  • Bowling Green State University-Main Campus

    Bowling Green, OH

Apprenticeships

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Are You a Good Fit?

Occupation Traits

    • Conventional (Organizer)
    • Enterprising (Persuader)
    • Social (Helper)

Work Styles

  • Self Control
  • Dependability
  • Attention to Detail
  • Cooperation
  • Stress Tolerance
  • Social Orientation

Values

  • Relationships
  • Independence
  • Support

Abilities

  • Verbal
  • Ideas and Logic

This is what Reservation & Transportation Ticket Agents & Travel Clerks across the country typically make.

$15.34 / hour
$31,900 /year

Entry Level

$19.52 / hour
$40,610 /year

Median Level

$34.46 / hour
$71,680 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Below Average

Please be sure to verify the outlook of this occupation with your instructor.

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