Dispatchers

Also Called: City Dispatcher, Dispatcher (Dispatch), Operations Dispatcher, Train Dispatcher

What Dispatchers do

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Oversee all communications within specifically assigned territories.
Industry Areas:

Finance and Business Homeland Security Transportation

Training Program Areas:

OCT-Only Finance & Business • OCT-Only Homeland Security • OCT-Only Transportation • Office Administration • Security & Protective Services • Transportation Office Support

Expand For Additional Details

Work Context

  • Telephone
  • Contact With Others
  • Spend Time Sitting
  • Electronic Mail
  • Work With Work Group or Team

Tools

  • Two way radios
  • Rail switching systems
  • Railway signaling systems
  • Special purpose telephones
  • Interactive voice recognition equipment

Technology

Data base user interface and query software
Database software
Microsoft Access
Presentation software
Microsoft PowerPoint
Mobile location based services software
Global positioning system GPS software
Situation resource tracking software

The Education & Training You Need

Skills

  • Active Listening
  • Speaking
  • Coordination
  • Monitoring
  • Reading Comprehension

Knowledge

Business
customer service
management
Transportation
movement of people or goods by air, rail, sea, or road
Arts and Humanities
English language
Safety and Government
public safety and security

Education

  • 62% High school diploma or equivalent
  • 11% Less than high school diploma
  • 11% Associate's degree

Experience

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

What are your training options on the pathway to this occupation?

Are You a Good Fit?

Occupation Traits

  • Conventional (Organizer)
  • Enterprising (Persuader)
  • Realistic (Doer)

Work Styles

  • Dependability
  • Attention to Detail
  • Stress Tolerance
  • Integrity
  • Self Control
  • Independence

Values

  • Support
  • Independence
  • Working Conditions

Abilities

  • Verbal
  • Attention
  • Ideas and Logic

This is what Dispatchers across the country typically make.

$15.44 / hour
$32,110 /year

Entry Level

$22.53 / hour
$46,860 /year

Median Level

$36.46 / hour
$75,840 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Below Average

Please be sure to verify the outlook of this occupation with your instructor.

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