Postal Service Clerks

Also Called: Clerk, Postal Clerk, Sales and Service Associate (SSA), Window/Distribution Clerk

What Postal Service Clerks do

Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.

  • Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
  • Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
Industry Areas:

Retail Sales and Services Transportation

Training Program Areas:

Material Distribution Operations • OCT-Only Retail Sales & Service • OCT-Only Transportation • Retail Sales

Expand For Additional Details

Work Context

  • Contact With Others
  • Deal With External Customers
  • Indoors, Environmentally Controlled
  • Spend Time Standing
  • Importance of Being Exact or Accurate

Tools

  • Sorters
  • Postal scales
  • Franking or postage machines
  • Carts
  • Bar code reader equipment

Technology

Enterprise resource planning ERP software
Delivery operations information system DOIS
Accounting software
Budgeting software
Point of sale POS software
NCR Advanced Store

The Education & Training You Need

Skills

  • Active Listening
  • Speaking
  • Reading Comprehension
  • Service Orientation
  • Critical Thinking

Knowledge

Business
customer service
administrative services
Arts and Humanities
English language
Math and Science
arithmetic, algebra, geometry, calculus, or statistics
Engineering and Technology
computers and electronics

Education

  • 68% High school diploma or equivalent
  • 18% Some college, no degree
  • 8% Less than high school diploma

Experience

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

What are your training options on the pathway to this occupation?

Are You a Good Fit?

Occupation Traits

  • Conventional (Organizer)
  • Realistic (Doer)

Work Styles

  • Dependability
  • Integrity
  • Attention to Detail
  • Cooperation
  • Self Control
  • Stress Tolerance

Values

  • Support
  • Relationships
  • Working Conditions

Abilities

  • Verbal
  • Hand and Finger Use
  • Math

This is what Postal Service Clerks across the country typically make.

$20.05 / hour
$41,700 /year

Entry Level

$28.64 / hour
$59,570 /year

Median Level

$35.17 / hour
$73,150 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Below Average

Please be sure to verify the outlook of this occupation with your instructor.

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