Passenger Attendants

Also Called: Bus Aide, Bus Attendant, Bus Monitor

What Passenger Attendants do

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

  • Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Provide boarding assistance to elderly, sick, or injured people.
  • Respond to passengers' questions, requests, or complaints.
Industry Areas:

Hospitality Retail Sales and Services Transportation

Training Program Areas:

Hotel & Lodging • OCT-Only Hospitality • OCT-Only Retail Sales & Service • OCT-Only Transportation • Retail Sales • Transportation Office Support

Expand For Additional Details

Work Context

  • Physical Proximity
  • Contact With Others
  • Deal With Unpleasant or Angry People
  • Very Hot or Cold Temperatures
  • Spend Time Sitting

Tools

  • Two way radios
  • Flashlight
  • Emergency medical services first aid kits
  • Barricades
  • Bar code reader equipment

Technology

Office suite software
Microsoft Office
Electronic mail software
Email software
Operating system software
Microsoft Windows

The Education & Training You Need

Skills

  • Service Orientation
  • Active Listening
  • Social Perceptiveness
  • Speaking
  • Monitoring

Knowledge

Transportation
movement of people or goods by air, rail, sea, or road
Arts and Humanities
English language
Business
customer service
Safety and Government
public safety and security

Education

  • 82% High school diploma or equivalent
  • 16% Less than high school diploma
  • 2% Post-secondary certificate

Experience

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

What are your training options on the pathway to this occupation?

Are You a Good Fit?

Occupation Traits

  • Enterprising (Persuader)
  • Realistic (Doer)
  • Social (Helper)

Work Styles

  • Dependability
  • Self Control
  • Stress Tolerance
  • Concern for Others
  • Cooperation
  • Integrity

Values

  • Relationships
  • Support
  • Achievement

Abilities

  • Verbal
  • Attention

This is what Passenger Attendants across the country typically make.

$13.00 / hour
$27,040 /year

Entry Level

$17.12 / hour
$35,620 /year

Median Level

$22.93 / hour
$47,680 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Average

Please be sure to verify the outlook of this occupation with your instructor.

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