First-Line Supervisors of Personal Service Workers

Also Called: Adult Family Home Program Manager, Direct Care Supervisor, Resident Care Supervisor

Bachelor's Degree

usually needed

Not Available
(Students Only)
Match Percentage

$31,330

Entry Salary

Bright

Job outlook

What First-Line Supervisors of Personal Service Workers do

Supervise and coordinate activities of personal service workers.

  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.
Industry Areas:

Retail Sales and Services

Training Program Areas:

OCT-Only Retail Sales & Service • Retail Sales

Expand For Additional Details

Work Context

  • Contact With Others
  • Indoors, Environmentally Controlled
  • Telephone
  • Face-to-Face Discussions
  • Work With Work Group or Team

Tools

  • Automated external defibrillators AED or hard paddles
  • Photocopiers
  • Notebook computers
  • Laser printers
  • Desktop computers

Technology

Spreadsheet software
Microsoft Excel
Presentation software
Microsoft PowerPoint
Electronic mail software
Microsoft Outlook

The Education & Training You Need

Skills

  • Active Listening
  • Critical Thinking
  • Management of Personnel Resources
  • Social Perceptiveness
  • Speaking

Knowledge

Business
customer service
management
Arts and Humanities
English language
Education and Training
teaching and course design
Math and Science
psychology

Education

  • 34% Bachelor's degree
  • 22% Post-secondary certificate
  • 17% Less than high school diploma

Experience

Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

What are some related occupations at different educational levels?


Job Training Match

First-Line Supervisors of Helpers, Laborers, & Material Movers, Hand

Educational Level

High School Diploma or Equivalent

 Job Training Match

Residential Advisors

Educational Level

Post-secondary, non-degree

 Job Training Match

Registered Nurses

Educational Level

Associate's Degree

 Job Training Match

First-Line Supervisors of Personal Service Workers Currently Selected

Educational Level

Bachelor's Degree

 Job Training Match

Self-Enrichment Teachers

Educational Level

Advanced Degree

What are your training options on the pathway to this occupation?

Advanced Training

There are currently no advanced training opportunities for this career.

ACT & College

  • Bevill State Community College

    Jasper, AL

  • Delta College

    University Center, MI

Apprenticeships

Earn while you learn. Apprenticeships combines paid training & specialized classes to help workers enter highly skilled occupations. Click here for to locate an apprenticeship near you.

Military

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Are You a Good Fit?

Occupation Traits

    • Conventional (Organizer)
    • Enterprising (Persuader)
    • Social (Helper)

Work Styles

  • Dependability
  • Attention to Detail
  • Concern for Others
  • Integrity
  • Self Control
  • Cooperation

Values

  • Relationships
  • Independence
  • Support

Abilities

  • Verbal
  • Ideas and Logic
  • Attention

This is what First-Line Supervisors of Personal Service Workers across the country typically make.

$15.06 / hour
$31,330 /year

Entry Level

$22.45 / hour
$46,690 /year

Median Level

$34.62 / hour
$72,000 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Bright

Please be sure to verify the outlook of this occupation with your instructor.

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