Lodging Managers

Also Called: Front Desk Manager, Front Office Manager, Hotel Manager, Resort Manager

What Lodging Managers do

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
Industry Areas:

Finance and Business Hospitality Retail Sales and Services

Training Program Areas:

Hotel & Lodging • Human Services • OCT-Only Hospitality • OCT-Only Retail Sales & Service

Expand For Additional Details

Work Context

  • Electronic Mail
  • Telephone
  • Contact With Others
  • Face-to-Face Discussions
  • Work With Work Group or Team

Tools

  • Magnetic stripe readers and encoders
  • Notebook computers
  • Cash registers
  • Premise branch exchange PBX systems
  • Portable data input terminals

Technology

Electronic mail software
Email software
Microsoft Outlook
Presentation software
Microsoft PowerPoint
Facilities management software
Anand Systems ASI FrontDesk
UniResMan

The Education & Training You Need

Skills

  • Active Listening
  • Service Orientation
  • Management of Personnel Resources
  • Social Perceptiveness
  • Speaking

Knowledge

Arts and Humanities
English language
Business
management
human resources (HR)
Math and Science
arithmetic, algebra, geometry, calculus, or statistics
psychology
Engineering and Technology
computers and electronics

Education

  • 72% Bachelor's degree

Experience

A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

What are your training options on the pathway to this occupation?

Are You a Good Fit?

Occupation Traits

  • Conventional (Organizer)
  • Enterprising (Persuader)
  • Social (Helper)

Work Styles

  • Dependability
  • Persistence
  • Initiative
  • Adaptability/Flexibility
  • Attention to Detail
  • Self Control

Values

  • Relationships
  • Independence
  • Achievement

Abilities

  • Verbal
  • Ideas and Logic
  • Math

This is what Lodging Managers across the country typically make.

$18.88 / hour
$39,270 /year

Entry Level

$31.42 / hour
$65,360 /year

Median Level

$61.10 / hour
$127,090 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Below Average

Please be sure to verify the outlook of this occupation with your instructor.

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