Social & Community Service Managers

Also Called: Child Welfare Services Director, Social Services Director, Transitional Care Director, Vocational Rehabilitation Administrator

What Social & Community Service Managers do

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
  • Direct activities of professional and technical staff members and volunteers.
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
Industry Areas:

Finance and Business Retail Sales and Services

Training Program Areas:

Human Services • OCT-Only Retail Sales & Service • Residential Advisor

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Work Context

  • Electronic Mail
  • Telephone
  • Face-to-Face Discussions
  • Work With Work Group or Team
  • Contact With Others

Tools

  • Desktop calculator
  • Notebook computers
  • Special purpose telephones
  • Desktop computers
  • Personal computers

Technology

Spreadsheet software
IBM Lotus 1-2-3
Microsoft Excel
Presentation software
Microsoft PowerPoint
Data base user interface and query software
FileMaker Pro
Microsoft Access

The Education & Training You Need

Skills

  • Service Orientation
  • Social Perceptiveness
  • Active Learning
  • Active Listening
  • Complex Problem Solving

Knowledge

Business
customer service
management
Arts and Humanities
English language
Math and Science
psychology
sociology and anthropology
Education and Training
teaching and course design

Education

  • 50% Bachelor's degree
  • 24% Master's degree
  • 8% Associate's degree

Experience

A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

What are your training options on the pathway to this occupation?

Are You a Good Fit?

Occupation Traits

  • Enterprising (Persuader)
  • Social (Helper)

Work Styles

  • Integrity
  • Leadership
  • Dependability
  • Adaptability/Flexibility
  • Initiative
  • Self Control

Values

  • Relationships
  • Independence
  • Working Conditions

Abilities

  • Verbal
  • Ideas and Logic

This is what Social & Community Service Managers across the country typically make.

$23.50 / hour
$48,880 /year

Entry Level

$37.03 / hour
$77,030 /year

Median Level

$61.32 / hour
$127,550 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Bright

Please be sure to verify the outlook of this occupation with your instructor.

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