Patient Representatives

Also Called: Case Manager, Medicaid Service Coordinator (MSC), Patient Advocate, Patient Service Representative

High School Diploma/GED

usually needed

Not Available
(Students Only)
Match Percentage

$35,890

Entry Salary

Bright

Job outlook

What Patient Representatives do

Assist patients in obtaining services, understanding policies and making health care decisions.

  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Refer patients to appropriate health care services or resources.
Industry Areas:

Health Care

Training Program Areas:

Clinical Medical Assistant • Dental Assistant • Emergency Medical Technician • Health Unit Coordinator • Insurance Claims Processor • Licensed Practical/Vocational Nurse • Medical Administrative Assistant • Nurse Assistant • Nurse Assistant/Home Health Aide • OCT-Only Health Care • Opticianry • Patient Care Technician • Pharmacy Technician • Rehabilitation Technician

Expand For Additional Details

Work Context

  • Contact With Others
  • Electronic Mail
  • Telephone
  • Deal With External Customers
  • Face-to-Face Discussions

Tools

  • Photocopiers
  • Scanners
  • Notebook computers
  • Laser printers
  • Special purpose telephones

Technology

Medical software
Healthcare common procedure coding system HCPCS
Henry Schein Dentrix
Word processing software
Google Docs
Microsoft Word
Customer relationship management CRM software
CareOne CareEnsure
Microsoft Dynamics

The Education & Training You Need

Skills

  • Active Listening
  • Service Orientation
  • Social Perceptiveness
  • Coordination
  • Reading Comprehension

Knowledge

Business
customer service
administrative services
Health
medicine and dentistry
therapy and counseling
Math and Science
sociology and anthropology
psychology
Engineering and Technology
computers and electronics

Education

  • 27% High school diploma or equivalent
  • 23% Master's degree
  • 15% Bachelor's degree

Experience

Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

What are some related occupations at different educational levels?


Job Training Match

Patient Representatives Currently Selected

Educational Level

High School Diploma or Equivalent

 Job Training Match

Medical Secretaries & Administrative Assistants

Educational Level

Post-secondary, non-degree

 Job Training Match

Health Education Specialists

Educational Level

Associate's Degree

 Job Training Match

Probation Officers & Correctional Treatment Specialists

Educational Level

Bachelor's Degree

Substance Abuse & Behavioral Disorder Counselors

Educational Level

Advanced Degree

What are your training options on the pathway to this occupation?

Advanced Training

  • Arecibo Job Corps

    Garrochales, Puerto Rico

ACT & College

  • Advanced Technical Centers

    Miami, FL

  • Albany Technical College

    Albany, GA

Apprenticeships

Earn while you learn. Apprenticeships combines paid training & specialized classes to help workers enter highly skilled occupations. Click here for to locate an apprenticeship near you.

Military

The Military offers exciting career opportunities that align with your interests. Click here to explore military careers and find a recruiter near you.

Are You a Good Fit?

Occupation Traits

    • Enterprising (Persuader)
    • Social (Helper)

Work Styles

  • Concern for Others
  • Adaptability/Flexibility
  • Cooperation
  • Integrity
  • Self Control
  • Stress Tolerance

Values

  • Relationships
  • Support
  • Achievement

Abilities

  • Verbal
  • Ideas and Logic
  • Attention

This is what Patient Representatives across the country typically make.

$17.26 / hour
$35,890 /year

Entry Level

$22.82 / hour
$47,470 /year

Median Level

$38.39 / hour
$79,860 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Bright

Please be sure to verify the outlook of this occupation with your instructor.

Search Jobs