First-Line Supervisors of Office & Administrative Support Workers

What First-Line Supervisors of Office & Administrative Support Workers do

Directly supervise and coordinate the activities of clerical and administrative support workers.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Industry Areas:

Finance and Business • Health Care • Transportation

Training Program Areas:

Accounting Services • Health Unit Coordinator • Insurance Claims Processor • Medical Administrative Assistant • Medical Office Support • OCT-Only Finance & Business • OCT-Only Health Care • OCT-Only Transportation • Office Administration • Transportation Office Support