Bill & Account Collectors

Also Called: Collector, Credit Clerk, Debt Collector, Patient Account Representative

What Bill & Account Collectors do

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

  • Record information about financial status of customers and status of collection efforts.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
Industry Areas:

Finance and Business

Training Program Areas:

Accounting Services • OCT-Only Finance & Business

Expand For Additional Details

Work Context

  • Contact With Others
  • Indoors, Environmentally Controlled
  • Deal With Unpleasant or Angry People
  • Spend Time Sitting
  • Telephone

Tools

  • Notebook computers
  • Personal digital assistant PDAs or organizers
  • Autodialers
  • Special purpose telephones
  • Scanners

Technology

Customer relationship management CRM software
Austin Logistics CallSelect
Microsoft Dynamics
Presentation software
Microsoft PowerPoint
Data base user interface and query software
Relational database software

The Education & Training You Need

Skills

  • Active Listening
  • Speaking
  • Persuasion
  • Social Perceptiveness
  • Writing

Knowledge

Arts and Humanities
English language
Business
customer service
accounting and economics
Math and Science
arithmetic, algebra, geometry, calculus, or statistics
Safety and Government
law and government

Education

  • 48% High school diploma or equivalent
  • 27% Some college, no degree
  • 21% Bachelor's degree

Experience

Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

What are your training options on the pathway to this occupation?

Are You a Good Fit?

Occupation Traits

  • Conventional (Organizer)
  • Enterprising (Persuader)

Work Styles

  • Integrity
  • Attention to Detail
  • Dependability
  • Independence
  • Cooperation
  • Analytical Thinking

Values

  • Relationships
  • Support
  • Achievement

Abilities

  • Verbal
  • Ideas and Logic

This is what Bill & Account Collectors across the country typically make.

$15.36 / hour
$31,960 /year

Entry Level

$21.27 / hour
$44,250 /year

Median Level

$29.98 / hour
$62,360 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Below Average

Please be sure to verify the outlook of this occupation with your instructor.

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