Eligibility Interviewers, Government Programs

Also Called: Case Manager, Eligibility Specialist, Program Eligibility Specialist, Workforce Services Representative (WSR)

High School Diploma/GED

usually needed

Not Available
(Students Only)
Match Percentage

$36,720

Entry Salary

Average

Job outlook

What Eligibility Interviewers, Government Programs do

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Keep records of assigned cases, and prepare required reports.
Industry Areas:

Homeland Security • Retail Sales and Services • Transportation

Training Program Areas:

Human Services • OCT-Only Homeland Security • OCT-Only Retail Sales & Service • OCT-Only Transportation • Security & Protective Services • Transportation Office Support

Expand For Additional Details

Work Context

  • Telephone
  • Contact With Others
  • Frequency of Decision Making
  • Spend Time Sitting
  • Electronic Mail

Tools

  • Photocopiers
  • Scanners
  • Typewriters
  • Special purpose telephones
  • Pocket calculator

Technology

Electronic mail software
Email software
Microsoft Outlook
Video conferencing software
Google Meet
Medical software
GE Healthcare Centricity EMR
Medicaid management information system MMIS

The Education & Training You Need

Skills

  • Speaking
  • Active Listening
  • Reading Comprehension
  • Critical Thinking
  • Service Orientation

Knowledge

Business
customer service
administrative services
Arts and Humanities
English language
Engineering and Technology
computers and electronics
Math and Science
psychology

Education

  • 29% High school diploma or equivalent
  • 29% Bachelor's degree
  • 13% Some college, no degree

Experience

Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.

What are some related occupations at different educational levels?


Job Training Match

Eligibility Interviewers, Government Programs Currently Selected

Educational Level

High School Diploma or Equivalent

 Job Training Match

Aircraft Mechanics & Service Technicians

Educational Level

Post-secondary, non-degree

 Job Training Match

Executive Secretaries & Executive Administrative Assistants

Educational Level

Associate's Degree

 Job Training Match

Brokerage Clerks

Educational Level

Bachelor's Degree

Anthropologists & Archeologists

Educational Level

Advanced Degree

What are your training options on the pathway to this occupation?

Advanced Training

  • Atlanta - Job Corps

    Atlanta, Georgia

  • Excelsior Springs - Job Corps

    Excelsior Springs, Missouri

ACT & College

  • Abilene Christian University

    Abilene, TX

  • Adams State University

    Alamosa, CO

Apprenticeships

Earn while you learn. Apprenticeships combines paid training & specialized classes to help workers enter highly skilled occupations. Click here for to locate an apprenticeship near you.

Military

The Military offers exciting career opportunities that align with your interests. Click here to explore military careers and find a recruiter near you.

Are You a Good Fit?

Occupation Traits

    • Conventional (Organizer)
    • Enterprising (Persuader)
    • Social (Helper)

Work Styles

  • Integrity
  • Self Control
  • Stress Tolerance
  • Concern for Others
  • Dependability
  • Attention to Detail

Values

  • Relationships
  • Support
  • Independence

Abilities

  • Verbal
  • Ideas and Logic

This is what Eligibility Interviewers, Government Programs across the country typically make.

$17.65 / hour
$36,720 /year

Entry Level

$24.17 / hour
$50,270 /year

Median Level

$32.78 / hour
$68,180 /year

Experienced Level

Income information reflects a regional average.
Income information reflects a national average.

This career’s National Job Outlook is

Average

Please be sure to verify the outlook of this occupation with your instructor.

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