Office Clerks, General

What Office Clerks, General do

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Answer telephones, direct calls, and take messages.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Industry Areas:

Finance and Business • Health Care • Transportation

Training Program Areas:

Health Unit Coordinator • Insurance Claims Processor • Medical Administrative Assistant • Medical Office Support • OCT-Only Finance & Business • OCT-Only Health Care • OCT-Only Transportation • Office Administration • Transportation Office Support